FAQ's for Online Training
Thank you for accessing our Online Training FAQs. Please view our frequently asked questions from the list below.How do I purchase an online course?
There are only six easy steps to purchasing an online course...
Step 1: Click on the Online Training Tab at the top of any page
Step 2: Select your course from the right side menu
Step 3: Scroll down to the large image with the $ sign in the box. It looks like this: Click on the image to access the payment gateway. It will look like this:
Step 4: Enter the total number of courses you wish to purchase and click "Add to cart". You will be taken to the shopping cart to confirm your purchase. It will look like this:
Step 5: You can select either, "Continue Shopping" if you want to add other courses to your purchase or you can click "Proceed to Checkout".
Step 6: You need to enter all the required fields, create a User Name and Password and then click "Submit".
NOTE: You will only have to complete this form once. After this you will only need to use your User Name and Password to purchase courses in the future. You will be taken to the Payment Page where you will enter your credit card details.
Step 7: Enter your credit card details and then click "Submit Order". You will receive a confirmation email to the address you entered earlier. For more information about the emails you will receive, see the FAQ, "When will I receive my course email?".
When will I receive my course email?
After purchasing your online course you will receive two emails:
- The first email should be almost instant with your confirmation of your purchase
- The second email with your course access code will be sent to you within one hour business hour.
Why have I not received my Course Emails yet?
There is usually only four reasons why you would not have received your Course Emails.
Reason 1: It is possible that the email landed in your Junk Email file. Please check carefully if it is perhaps there.
Reason 2: It is possible that your security settings have blocked the email / domain from which the emails are being sent.
Reason 3: The address you gave when purchasing your online course was either entered incorrectly. You can contact us and please provide your full name, course requested and correct email address.
Reason 4: If you are using LMS, the address entered may have been entered incorrectly. Please return to your LMS and double check the address - make sure you check the small box to the right of each course which is issued before resending the email/s.
I am using my own LMS. Why have my staff not received their course emails?
There are three possible reasons why your staff are not receiving their emails from our LMS.
Reason 1: Their emails may have landed in their junk email file.
Reason 2: It is possible that the email address/s that were entered into your LMS were entered incorrectly or the staff's email address has changed. This does happen sometimes, so please return to your LMS and double check the email address for each staff member and resend the messages. Be sure to tick the small box on the right of each staff member's info before sending.
Reason 3: The check box on the right side of each staff members information was not ticked before sending the emails. You may have to return to your LMS, tick the small box on the right for each staff who has not received their email and Click send again. This is what it looks like:
Are HOTLINE TO HR Online Courses Compliant?
YES. All online courses are compliant with all Provinces of Canada.
Can I get a new/replacement certificate for my online courses?
YES. There are two options depending on how you accessed your training.
- 1. If you accessed your training directly through our website then you can contact us and we will be glad to print and laminate a new ticket for you (fees apply).
- 2. If your company utilizes their own Learning Management System (LMS) you can request a replacement ticket through the LMS Administrator.
How do I pay for my Online Training?
The only way at this time to pay for Online Training is with a Credit Card. Once you have selected your Online Course you will be prompted to enter the relevant data and your order will be credited to your Credit Card. All Credit Card information is handled with strict security and privacy.
Is there a practical component?
NO (yes). There is no practical component for Online Courses. When you are done the course you are done. However, we strongly advise that once you have completed your training that you first apply what you have learned in a practical manner before entering the workplace. Further, the Aerial Lift course does require that you be evaluated onsite by a qualified person and for them to sign off, on your certificate.
How do I access my online course?
After you have received your course email, which can take up to 24 business hours, you will click on the link provided in the email which will take you to the website where you will access your course. You can follow the steps listed in the email to access your course.
What are the system requirements?
- 1.5 GHz Computer
- 512 Mb RAM
- Video card and display capable of displaying 1024 x 768 resolution or better (lower resolutions may require scrolling)
- Flash Player version 8 or higher
- Sound card, speakers and/or headphones
- Internet Explorer 6 or newer
- High-speed Internet connection
Do I have to complete the online course in one sitting?
No. You can login and out as many times as you need until you are finished.
MY QUESTION IS NOT HERE
If your question has not been answered feel free to send an inquiry from our Contact Us page